Frequently Asked Questions (FAQ)
What happens after I make a booking?
Once your booking is confirmed, you will receive a booking confirmation email. This email contains important information about your dog’s stay, so please ensure you read it carefully.
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How do check-in and check-out times work?
At the time of booking, you will be asked to provide your check-in and check-out times. These times will be confirmed in your booking confirmation email and must be strictly adhered to.
We are extremely busy with multiple check-ins and check-outs each day. Arriving early or late has a significant impact on our daily schedule, so we kindly ask that you arrive at your allocated time.
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What do I need to bring with my dog?
Please bring the following items with you:
• Your dog’s food
• A lead
• Your dog’s vaccination card
Optional:
• A blanket or item with a familiar scent to help your dog feel comfortable in their bedroom
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What if my dog is unwell?
If your dog is unwell or showing any signs of illness, please do not bring them to the kennels. This puts your own dog at risk and also risks the health of other dogs in our care.
As with nurseries, schools, and workplaces, dogs must be 48 hours clear of illness, including diarrhoea and vomiting, before boarding.
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Can my dog board if they have stayed at another kennel recently?
No. If your dog has boarded at another kennel within the last two weeks, they will not be able to board with us. This is a licensing requirement to prevent cross-contamination and the spread of illness and must be followed for the safety of all dogs in our care.
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Are vaccinations required?
Yes. All dogs must be up to date with their annual vaccinations, and proof will be required.
The kennel cough vaccine is not a licensing requirement. However, if you choose to have this vaccination, your dog must be at least 14 days clear before boarding. This is because it is a live vaccine and can be passed to unvaccinated dogs.
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What should I do when I arrive?
When you arrive, our gates will be closed at all times for the safety of all animals and people on site.
Please do not let yourself through the gate.
Instead, ring the telephone number displayed on the gate to let us know you have arrived, and a member of staff will come to let you in.
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Why do you have set opening times?
Our opening times are in place for a reason. We are a family-run business and need time to eat, be parents, and care for our own animals. We kindly ask all clients to respect our opening hours.
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What is your cancellation policy?
We have a cancellation policy outlined in our Terms and Conditions. We understand that unexpected situations can arise; however, we require a minimum of 10 days’ notice for any cancelled stays.
If sufficient notice is not given, the full kennel cost will be charged. This is because the space has been reserved for your dog, and we may have turned away other customers for the same dates.
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Why are there so many rules?
We have procedures, policies, and rules in place to ensure:
• The safety and wellbeing of all dogs in our care
• The smooth and efficient running of our kennels
We thank you for your understanding, cooperation, and continued support, and we kindly ask that all rules are followed.
